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A dump of our free Chat sessions, in case it is useful. It excludes white boards used during paid sessions.

tutor3 : Hello Student, May I help you with your Math problems?
student : Hi
tutor3 : Hi
student : Yes well I am working on my master thesis
student : and having some issues
student : probably really stupid its something small
student : but none the less and issue
student : basically I am using scales to test my constructs for example product category involvement and the scale is made up of 11 items ( measure using 5 point likert scale1=totally agree, 5 totally disagree) and I want to compute them into a new variable by adding all of the scores from each of the 11 items together then dividing by 11 to get the numbers back to normal (in order to have one variable to represent the construct) the issue is when I do this my minimum and maximum values are wrong. When I look a the 11 items individual and run frequencies the min and max values are correct and I really don't know where this error is coming from or how to solve it. The min values should be 1 and max 5 but my min is 2 and my max is 4.3. But this is wrong because i have respondents who have 1 and 5 as answers so I don't understand what is going on.
tutor3 : whats the issue?
tutor3 : please send this to *****@tutorteddy.com
student : ok
student : w does this work exactly i was also wondering
student : can I pay someone to help me out because i know i will be having more issues along the way
tutor3 : yes
student : do I go to the chat or call you guys for that
tutor3 : You can fax your homework to 206-339-8302 or, email to *****@aafter.com
You can also take a photo of your homework problems with any digital camera
or mobile phone and email us to *****@aafter.com
Please include your email and phone number.
student : Thank you

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